Booking text messages
If you opt in, Grand Bounce uses Sent.dm to send automated booking confirmations and reminders to the phone number you provide. We share that number, your booking reference, and booking date and time with Sent.dm. We store your SMS consent, its time and version, and message submission records with your booking records.
Text consent is optional and is not required to book. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Sent.dm processes these replies and enforces SMS opt-outs. SMS consent is separate from marketing email preferences. No mobile information will be sold or shared with third parties for promotional or marketing purposes.
1. Scope
This Privacy Policy explains how Grand Bounce collects, uses, shares, and retains information through the website, booking forms, account features, contact forms, public catalog pages, review tools, invitation tools, invoices, emails, texts, phone calls, and related services.
This policy is written to match the current website functions. Some features depend on configuration, staff review, third-party providers, or customer eligibility, so not every feature applies to every visitor or booking.
2. Information you provide
We collect information you provide directly when you browse, contact Grand Bounce, create an account, request a booking, pay an invoice, submit a review, or use event-related tools.
We also collect information you give Grand Bounce staff when you book in person or by phone. Staff enter that information into the same booking and account systems used for website bookings.
- Contact details: Name, email address, phone number, request type, message details, and communication preferences or context.
- Account data: Authentication identifiers, account email, profile details, password reset events, connected sign-in methods, and security-related account events managed through Clerk.
- Staff-created accounts: If you book in person or by phone and do not already have an account for that email, Grand Bounce may automatically create a passwordless website account and store the name and email. The email stays unverified until the customer completes Clerk verification. Grand Bounce does not send a welcome or invitation email for that account.
- Existing accounts: If the email already belongs to a Grand Bounce account, that account is reused. Grand Bounce does not create a second account or change an existing marketing preference.
- Booking details: Party type, facility party format, selected party slot, selected inflatable, pricing category, date and time, bouncer count, guest count, birthday child name and age for facility parties, party colors, notes, add-ons, contact phone, booking reference, and staff confirmation status.
- Billing metadata: Square invoice identifiers, invoice status, public invoice links, order identifiers, location identifiers, payment plan details, deposit amount, balance due, currency, adjustment invoice details, refund metadata, and payment confirmation details. Grand Bounce does not store full card numbers.
- Legal consent: Whether you accepted the Terms of Service and Customer Agreement, the consent version, the time the booking workflow recorded acceptance, and whether staff recorded that consent for an in-person or phone booking.
- Submitted content: Contact messages, support-chat messages, booking notes, review content, invitation details, uploaded or selected event-related information, and other information you choose to provide.
3. Information collected automatically
When you use the website, Grand Bounce and its service providers may collect information automatically for analytics, security, debugging, fraud prevention, rate limiting, bot detection, and site operations.
- Usage data: Pages viewed, events such as booking attempts or contact submissions, browser or device information, timestamps, referring pages, and interaction patterns.
- Technical logs: Request metadata, route names, errors, durations, status codes, and operational logs used to troubleshoot the site and protect the service.
- Cookies and similar technologies: Cookies, local browser storage, analytics identifiers, and similar technologies may be used for account sessions, analytics, preferences, and notices such as analytics-blocker dismissal.
- Bot and abuse signals: Security checks may evaluate request origin, automated traffic indicators, rate-limit signals, and similar information.
4. Contact requests
When you submit the contact form, the site validates the information, may run bot-detection checks where configured, stores the request in the Grand Bounce database, emails Grand Bounce staff through Resend, sends a confirmation email to the address you provide, and records analytics or error events for troubleshooting. If you build a booking before signing in, the site temporarily keeps that draft in the current browser tab so it can restore your choices after sign-in or a client error; the draft is removed after a successful booking.
Contact request records may include your name, email, phone number, request type, message, read status, and submission time. Staff may mark requests read or delete them in the admin tools.
5. How we use information
Grand Bounce uses information to operate the website, respond to requests, provide services, protect customers and staff, and maintain accurate business records.
- Service delivery: Review booking requests, confirm availability, schedule staffing, prepare equipment, generate party invitations, deliver event instructions, and coordinate setup.
- Communication: Send contact confirmations, booking pending emails, deposit-paid notices, booking confirmations, invoice links, balance requests, security notices, support replies, safety instructions, and operational updates. Creating or reusing an account for an in-person or phone booking does not change this transactional use.
- Billing: Create Square customers where needed, create and publish invoices, track invoice status, send balance invoices, process refunds or adjustments, and maintain accounting records.
- Safety and compliance: Validate legal consent, detect abuse or bot traffic, enforce policies, protect accounts, resolve disputes, document customer instructions, and comply with legal or accounting obligations.
- Analytics and improvement: Measure site usage, identify confusing pages, catch booking and contact-form errors, debug failed requests, and improve website performance.
- Support assistant: Answer optional support questions using public Grand Bounce information and, when you attach a booking, a limited copy of that booking's status and payment details. Signed-out chat history stays separate on that device. We assign an anonymous support session cookie and keep server-observed conversation evidence, including attachments, for up to 90 days to review misuse. Chats started while signed in sync with your account across devices. You can delete individual chats or use the contact form instead.
- Marketing: Send promotional or broadcast messages only to contacts who have opted in, and subject to unsubscribe or provider-level suppression status. Creating a website account for an in-person or phone booking does not enroll that email in marketing. Transactional booking, invoice, safety, and account messages are not marketing emails.
6. Service providers and sharing
Grand Bounce does not sell your personal information. Phone numbers will not be sold. We share information with service providers and systems that help us operate the website, manage accounts, process payments, send messages, prevent abuse, and provide services.
- Google Maps: When you use rental address search, Google receives your search text to suggest addresses. We send the rental address to Google Maps to calculate round-trip driving mileage and delivery charges. Google processes this information under its own privacy policy.
- Square: Customer creation, invoice delivery, payment processing, invoice status, balance invoices, adjustments, and refunds.
- Clerk: Account authentication, profile management, sign-in methods, account identifiers, account security workflows, and staff-created customer accounts for in-person or phone bookings.
- Resend: Transactional emails such as contact confirmations, admin contact notices, account notices, booking pending messages, deposit-paid messages, booking confirmations, and subscribed marketing broadcasts.
- PostHog: Client-side and server-side analytics, page events, booking attempt events, contact-form events, error reporting, and usage trends. Support-chat analytics may include model experiment assignments, token counts, cost, response timing, tool names, completion outcomes, and optional helpfulness ratings. These AI metrics do not include chat text, images, or booking details.
- Vercel AI Gateway and model providers: Optional support questions and limited attached-booking details are sent through Vercel AI Gateway to a model provider to generate a reply. Reported conversations, the reporting reason, and recent confirmed violations may also be sent to a separate AI reviewer. Automated review may issue warnings, temporarily restrict support chat, or restrict support chat until staff review. You can request human review through our contact form. Grand Bounce requests zero data retention and disables prompt training for these requests. The customer support assistant does not receive contact records, other customers' bookings, PostHog person data, or runtime logs.
- Hosting, storage, and infrastructure: Website hosting, database hosting, file and image storage, logs, bot protection, and related infrastructure needed to run the site.
- Staff and contractors: Grand Bounce personnel and authorized helpers may access information as needed for booking review, setup, support, billing, safety, and administration.
7. Payments
Payments are handled by Square. Grand Bounce receives and stores payment-related metadata needed for booking records, invoices, refunds, reconciliation, and customer support, but does not store full card numbers or sensitive card authentication data.
Staff may also record a deposit or full payment collected in person or by phone without creating a Square invoice at that time. Those records still include the amount collected and any later Square balance invoice.
Square may collect and process additional payment information under its own terms and privacy policies. If you pay a Square invoice, your payment interaction is also subject to Square's practices.
8. Cookies, analytics, and ad blockers
Grand Bounce uses analytics to understand site performance, identify confusing pages, catch booking and contact-form errors, and improve the website without collecting payment card details. The site may show an analytics notice if PostHog requests appear blocked.
You can control cookies through your browser settings. Blocking cookies, scripts, analytics, or third-party requests may affect account sessions, notices, analytics, troubleshooting, fraud prevention, or other functionality.
9. Data retention
Grand Bounce retains information for as long as needed for service delivery, customer support, admin review, accounting, legal compliance, fraud prevention, dispute resolution, safety, analytics, and business operations.
Signed-in support chats are limited to the 20 most recently updated threads. Deleting a chat removes its message content and keeps a limited deletion record so an older device cannot restore it. Deleting your Clerk account removes its stored support chats, deletion records, and moderation records. Moderation evidence is retained separately from chat history for up to 90 days even if you delete a chat. Report reasons and review decisions normally remain for up to one year; active indefinite restrictions and unresolved staff reviews remain until resolved. Only confirmed, non-reversed violations from the last 180 days inform automated review.
Booking, invoice, payment, refund, consent, and accounting records may be retained longer than general website analytics or contact records because they are tied to legal, tax, insurance, and operational obligations. When information is no longer needed, Grand Bounce may delete, de-identify, or aggregate it.
10. Security
Grand Bounce uses reasonable administrative, technical, and organizational safeguards to protect personal information. These include provider-managed authentication, validation, origin checks, bot checks where configured, access-limited admin tools, logging, and secure payment processing through Square.
No website, database, email system, payment flow, or internet transmission is 100% secure. You are responsible for protecting your account credentials and contacting Grand Bounce if you believe your account, invoice, or booking information has been misused.
11. Your choices and rights
- Access or update: You can update account details supported by the account provider, such as name, email addresses, connected social accounts, and password settings. If staff created an account for you, you can later sign in with that email by using the website password-reset or sign-in flow to set a password. You may contact Grand Bounce to request a copy of information associated with you.
- Export your data: Sign in, select your account picture, choose Manage account, open Export my data, and choose Download my data. The ZIP download contains separate JSON files and an images folder for available uploaded images. It includes retained account profile and sign-in history, booking and payment records, consent, reviews, invitations, support chats and images, moderation records, and the PostHog person profile and analytics events linked to your account. Linked analytics may include earlier anonymous activity that PostHog associated with your account. Analytics preparation can take several minutes. PostHog keeps generated analytics export files for one week. The download identifies unavailable sources and attachments. If analytics cannot be exported, contact Grand Bounce to complete your request.
- Export limits and additional requests: The automatic export covers records we can safely associate with your signed-in account. It excludes credentials and security tokens, private staff notes, other people's RSVP details, unlinked anonymous activity, browser-only chats, and data already deleted under retention policies. Contact submissions do not record authenticated ownership, so contact messages and provider operational logs require a separate verified request. Payment and message records stored by Grand Bounce are included; additional data held separately by Square, Clerk, email or text providers, and other services may require provider assistance. Contact letsbounce@grandbounce.com to request additional records or help with an incomplete export. Store your download securely because it contains personal information.
- Corrections: You may ask Grand Bounce to correct inaccurate contact, booking, or account information, subject to verification and operational constraints.
- Account deletion: You may request account deletion, subject to legal and accounting retention requirements. Account deletion removes support chats associated with that account.
- Marketing choices: Creating a website account for an in-person or phone booking does not subscribe you to marketing emails. You may later opt in after signing in. You may unsubscribe from marketing emails where an unsubscribe mechanism is provided. Service, invoice, booking, safety, account, and transactional messages may still be sent when necessary.
- Analytics controls: You may use browser controls or extensions to limit analytics, but doing so can reduce Grand Bounce's ability to detect and fix user-facing site problems.
12. Children's privacy
Grand Bounce services are intended for adults organizing events. We do not knowingly collect personal information directly from children under 13. Booking forms may ask an adult customer for birthday child details, such as name and age, for facility party coordination and invitation-related features.
If you believe a child provided personal information directly to Grand Bounce without appropriate adult involvement, contact us so we can review and address the issue.
13. Legal requests and safety
Grand Bounce may use or disclose information when necessary to comply with law, respond to lawful requests, enforce agreements, collect amounts owed, protect rights or safety, investigate fraud or abuse, resolve disputes, or cooperate with insurers, advisors, payment processors, or authorities.
14. Updates
We may update this policy from time to time. The "Last updated" date reflects the most recent changes. Continued use of the website or submission of new requests after an update means the updated policy applies to that later activity.